FAQ

Shipping

When will my package arrive after I place my order?

The product will reach you within an average of one week.

I placed an order but haven't received a tracking number.

We will send your tracking number via email in a few days.

Payment

Can I transfer payment?

Yes, you can transfer the fee to our bank account. However, please let us know via WhatsApp.

Will I have to pay customs duty?

If customs duty is applied to your order, the responsibility for this fee lies with you.

I Care My Hair Transplantation Package

What is included in the "I Care My Hair Transplantation" package?

This package is designed to provide the specialized care needed by individuals who have undergone hair transplantation. It includes a shampoo that cleanses and soothes the scalp, a lotion that strengthens hair follicles and promotes hair growth, and a nourishing serum that supports the health of the scalp.

Are your products safe?

Yes, all our products are clinically approved. They are made from completely natural substances that are harmless to human health. We always strive to ensure that you can happily experience the development and healthy growth of your hair while taking better care of it than ever before.

How can I get more information about MD Plus Bio?

You can visit our website or contact us via WhatsApp. To stay updated on the latest news and special offers, you can subscribe to our email list.

What other hair care products does MD Plus Bio offer?

MD Plus Bio offers a wide range of products for various hair types and needs. These include restorative lotions, shampoo and lotion sets, nutritional supplements, and more. You can explore all our products by visiting our website.

Do I need to finish all my medications?

You can use your sleep and pain medication only as needed, but you should finish the other medications prescribed to you.

Can you guarantee that I will benefit from your products?

Our keratin serums and sets provide a reliable solution for hair repair and care. However, since each hair type and degree of damage differs, the number of treatment sessions needed may vary. For instance, for heavily damaged, highlighted hair, achieving the desired results typically requires at least 2 boxes of keratin treatment, or about 6 sessions. With issues like hair loss and faster growth, the effectiveness of our products can vary significantly based on individual factors such as body composition, stress, and lifestyle. Since our products primarily repair the damaged structure of your hair, consistent and regular use will ensure you achieve the desired results.

Are MD Plus Bio products for men?

MD Plus Bio products are formulated for use by both women and men.

How long can I use a bottle of lotion?

The product can be used for a month with regular use twice a day.

I Care My Hair Package

How much should I use for it to be effective?

The effect of the product varies depending on the user’s current condition, age, exercise habits, and overall health. Visible results typically start to appear after about two months. For maximum benefit, it is recommended to use the product for one year.

Will it revert (go back to its previous state)?

To strengthen and add volume, it is recommended to reduce usage to once a day over a six-month period, and after completing this period, continue using the product twice a week.

I am using the product, and my hair is falling out. Why is this happening? Will the shedding continue?

No matter how much shedding occurs, don’t panic. The hair loss will definitely stop, and your main issue will be resolved.

I am using the product, and I'm experiencing dandruff and itching on my scalp. Why is this happening?

The reason for this is that the needle roller comb used punctures the scalp, causing the upper layer of the scalp to become crusty in that area. This occurs as the skin is in the healing process, resulting in the shedding of dead skin.

Why does it cause a burning sensation when I apply it to my hair?

The dermaroller comb creates tiny pores on your scalp, allowing the active ingredients in the MDPlus Bio serum to penetrate. This can cause a mild burning sensation, which is normal.

Can I use it if I have pimples or eczema on my scalp?

In such cases, we do not recommend using the product.

Does the product have any side effects?

No side effects have been reported to date.

How can I improve my hair transplant results?

Proper care is essential to maximize your hair transplant results. MDPLUSBIO offers specially formulated products designed to support the health of transplanted hair follicles and surrounding existing hair. These products help promote hair growth, nourish the scalp, and strengthen hair strands.

If MD Plus comes into contact with genital organs, can it harm children during breastfeeding?

MD Plus products contain no additives and are completely organic. They do not harm anyone.

Is it true that minoxidil initially causes hair loss?

Yes, if you stop taking minoxidil suddenly, it can cause hair loss. However, if you gradually reduce your usage, there should be no issue.

What product can I use to stop the loss of my natural non-implanted hair, and how should I use it?

We recommend using Minoxidil 5% (2% for women) twice a day, in the morning and evening, by applying 5 to 6 sprays to the entire scalp. We also recommend doing scalp massages with your fingertips after applying the product to help with absorption.

When can I use a derma roller?

You can use a derma roller four months after the operation. You can also apply it with a hair cocktail.

Will my hair fall out if I stop using minoxidil?

No, if you gradually reduce and eventually stop using it, you should not experience hair loss. Just avoid stopping suddenly.

Do your keratin-based products have a hair-straightening effect?

Since our products contain no chemical additives, they do not create a hair-straightening effect. The ingredients in our products are natural and work to repair and restructure hair that has been damaged by harmful external factors like straightening.

Do I have to use your products as a set? Wouldn't it be beneficial if I used them separately?

If you are new to our products, we recommend starting with the full set to shorten the repair and restoration process for your hair, helping it return to its natural state quickly. Once the initial healing phase is complete, using our products individually will not reduce their effectiveness.

Can pregnant and breastfeeding mothers use your products?

Our products are safe for users of all ages, thanks to their natural ingredients and formulation. Pregnant and breastfeeding mothers can confidently use our products. Additionally, some women experience issues like hair loss during pregnancy. Our anti-hair-loss products can be used with peace of mind during these times.

Why do you recommend using it with derma rollers?

Using a derma roller helps to open the pores, which reduces the time needed for the product to take effect. However, not every derma roller needle size is suitable for use; it should be of a specific millimeter length.

Can I use other supportive products along with MD Plus Bio ?

The active ingredients in the MD Plus Bio hair serum provide everything your hair needs, so there is no need to use any additional supportive products.

Are there any side effects?

So far, there have been no observed side effects.

Products

What is the purpose of the "Hair Complex Meso Serum"?

This serum is formulated to repair the structure of damaged hair and improve hair quality. It strengthens hair strands, reduces breakage, and gives hair a healthier shine.

What are the benefits of "Hair Complex Meso FN Gel"?

This gel is a highly concentrated formula that helps promote hair growth. It supports the renewal, repair, and protection of hair cells and hair follicles.

Can someone with a minoxidil allergy use hair serum?

Yes, you can. Our products are 100% natural.

What does hair serum do?

MD Plus Bio Hair Serum helps prevent hair loss and supports the natural growth process of hair with a strong and intense formula.

How long should I take vitamins after a hair transplant?

We recommend taking vitamins during the hair regrowth process for a minimum of six months, and if possible, until the end of the process.

For how long should I take vitamins and minoxidil?

It will take about one year to achieve your final result. We recommend taking the vitamins, using minoxidil, and having PRP sessions until you get your final result. After the first year, you can continue taking the vitamins if you wish.
Regarding minoxidil, if you stop using it suddenly, you may lose the positive effects it had on your hair. My recommendation is to gradually reduce the dosage of minoxidil over time before stopping. This way, your body is less likely to react negatively. PRP sessions can also be done for different purposes and are generally beneficial for health, so you can have them anytime after the first year as well.

How long do I need to use shampoo after a hair transplant?

Continue to wash your hair once a day for one month with the shampoo provided to you at the clinic. After one month, you can return to your normal routine.

How long should I use vitamins/supplements after a hair transplant?

We recommend taking vitamins and supplements until the hair regrowth process is complete.

What kind of shampoo can I use if the MD Plus Bio shampoo is finished?

We recommend using a shampoo with a pH level no lower than 5.5.

How long will it take to see the effects of the MD Plus Bio hair serum?

We recommend using the serum for at least 3 months. It will stop hair loss within 1-2 weeks. New hair growth varies from person to person, but with daily, regular use, you should start noticing changes within 2-3 months.

When the MD Plus Bio hair serum is discontinued, does hair loss occur like with other hair products?

No, thanks to the activated active ingredients in MDPLUSBIO, it provides a natural and permanent solution.

How long does a bottle of MD Plus Bio hair serum last?

You can use the MD Plus Bio hair serum for 30 days by following the usage instructions on the packaging.

How should I feel when using the MD Plus Bio hair serum?

When you use the MD Plus Bio hair serum, you should feel increased blood flow in your hair, along with a tingling and cooling sensation on your scalp. Over time, you will also notice that your hair follicles become revitalized and new hair begins to grow.

Hair Transplant

How soon can I resume normal activities after the transplant?

For your hair transplantaion questions you can check https://www.drserkanaygin.com/faq/ website.

Will the transplanted hair look natural?

For your after hair transplantaion questions you can check https://www.drserkanaygin.com/faq/ website.

When can I start using a derma roller after a hair transplant?

For your hair transplantaion questions you can check https://www.drserkanaygin.com/faq/ website.

Now that many of the scabs are off in the transplant area, it is very itchy. Can I put aloe vera on this area?

You can use saline solution on the transplanted area every two hours, five to six times a day. Do not massage or tap the area. The saline solution will help moisturize the transplanted area and scalp, relieving itching. Aloe vera is only for the donor area.

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